Product Manager Duet
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the Duet roadmap from discovery through delivery, work with customers, and partner with engineering and research to ship and validate features. You will develop AI output evaluations, define product metrics, and support customer calls and sales demos.
Requirements
- Product management
- AI
- Developer tooling
- Enterprise software
- LLM
- Agent trace
- Product specification
- Customer discovery
- Evaluation
- Metric
Responsibilities
- Own the Duet product roadmap
- Understand customer use of Duet
- Partner with engineering and research to ship and validate features
- Develop evaluation criteria for AI output quality
- Translate product capabilities into customer proof points
- Define adoption and agent-improvement metrics
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Take-what-you-need vacation policy