Product Manager Agent Development
SierraVisit Sierra website
Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.
San Francisco, United States
About Sierra
Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will partner with engineers and customers to build and ship enterprise AI agents. You will discover customer requirements, present agent demonstrations, resolve technical business-process challenges, improve virtual agents, and scope product features with engineering and product teams.
Requirements
- 5–7+ years of product development experience with highly technical products
- Product management or similar product development experience at Senior Product Manager level or above
- Experience tailoring messages for customers and executives
- Ability to communicate technical concepts and recent AI developments to technical and non-technical audiences
- Technical or related degree, or equivalent professional experience
Responsibilities
- Build and ship enterprise-grade AI agents
- Discover and assess customer requirements
- Prepare and present agent demonstrations
- Address technical business-process challenges with customer counterparts
- Develop and improve virtual agents for customer needs
- Drive strategic technical strategies for customers
- Scope and implement product roadmap features
Benefits
- Equity
- Flexible unlimited paid time off
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family-building benefits through Carrot
- Lunch, snacks, and coffee
- Discretionary benefit stipend
- Free alphorn lessons