People Partner Agent Development

Enterprise conversational-AI platform that helps businesses build and operate customer-experience agents across channels.

San Francisco, United States
About Sierra

Sierra provides an AI platform for businesses to build, deploy, analyze, and optimize customer-facing agents across chat, SMS, WhatsApp, email, voice, and ChatGPT.

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Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will guide employees and managers on HR policies and employee relations, manage HR administration and onboarding, and implement people programs. You will advise leaders on organizational design, team health, and people decisions using organizational data and trends.

Requirements

  • 5-10 years of experience in human resources or people operations
  • Experience supporting Engineering organizations in a fast-growing environment
  • Expertise in HR best practices, employment laws, and regulations
  • Organizational skills and attention to detail
  • Experience managing multiple priorities in a fast-paced environment
  • Experience partnering with engineering, product, or other technical teams

Responsibilities

  • Guide employees and managers on HR policies and employee relations
  • Manage HR systems, employee records, benefits enrollment, and HR reports
  • Ensure a seamless onboarding experience from offer approval to start date
  • Develop and implement HR policies and procedures
  • Design and implement employee engagement programs
  • Structure teams and align talent with business strategy
  • Coach leaders on people-related challenges
  • Use data and organizational signals to identify risks and inform people decisions

Benefits

  • Equity
  • Flexible unlimited paid time off
  • Medical, dental, and vision benefits for employees and their families
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family-building benefits through Carrot
  • Lunch, snacks, and coffee
  • Discretionary benefit stipend
  • Free alphorn lessons
People Partner Agent Development at Sierra | JobStash