Partnerships and Customer Success Manager
Suno is an AI-powered music-creation platform that enables users to generate, edit, and share original songs.
Cambridge, United States
Funding history
About Suno
Suno Inc. operates a consumer AI music platform and browser-based generative audio workstation, Suno Studio, with music models and creation tools available across web and mobile.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own partner onboarding, support, adoption, feedback collection, and program operations. You will coordinate issue resolution with internal teams, track partner progress, support commercial workflows, and develop partner advocacy materials.
Requirements
- 4+ years in customer success, partner operations, technical account management, or program management
- Experience owning post-sale relationships, including onboarding, adoption, and renewal conversations
- Technical fluency with API concepts and documentation
- Project management and organizational skills
- Process-development experience
- Written and verbal communication skills
- Availability to start immediately
- Eligibility to work in the US
Responsibilities
- Design and run beta-partner onboarding
- Serve as the primary day-to-day partner contact
- Coordinate issue resolution with Engineering and Support
- Manage partner-program logistics and tracking
- Drive partner adoption and re-engage stalled integrations
- Collect and synthesize partner feedback
- Keep partners informed about roadmap updates and capabilities
- Support inbound qualification, evaluations, and contracting
- Cultivate partner advocacy and case studies