Partner Success Manager
Gusto is a payroll and HR platform that helps small businesses pay domestic and international employees, manage benefits, and automate compliance.
Maintainer signals as of 8/12/2026
Projects
About Gusto
Gusto serves small and mid-sized businesses with payroll processing, employee benefits administration, and HR tools in one platform. Users can run payroll, manage health insurance, hire globally, and pay international contractors in local currency or USDC stablecoins. The platform automates payroll tax filings across multiple states and integrates with tools like QuickBooks and Xero.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build relationships with senior stakeholders at large accounting firms, lead onboarding and tailored training, drive GustoPro adoption, advise partners on operational efficiency and growth, track performance, and collaborate cross-functionally to improve partner outcomes.
Requirements
- 6+ years of partner management, account management, or customer success experience focused on enterprise clients
- 4+ years of customer-facing experience
- Understanding of the accounting firm ecosystem
- Communication, presentation, and relationship-building skills
- Analytical and strategic problem-solving skills
- Experience with CRM, analytics, success tools, and Learning Management Systems
- Experience integrating AI into daily workflows
Responsibilities
- Build relationships with senior stakeholders at large accounting firms
- Lead onboarding and deliver tailored training
- Travel to partner sites for in-person meetings
- Develop strategies to drive adoption and engagement
- Create co-branded content, case studies, and resources with partners
- Advise firm leadership on GustoPro usage
- Create joint success plans with Enterprise Account Managers
- Collaborate with Sales, Marketing, and Product
- Track partnership performance metrics
- Represent enterprise partner needs internally
- Design and evolve partner programs
- Maintain knowledge of the accounting industry and regulatory landscape
- Use AI-powered workflows in sales activities
Benefits
- Equity (RSUs)
- Hybrid work