Customer Activation Manager

5 hours agoSeniorSalary: 116K - 177KNew York, NY (HQ); San Francisco, CA; Toronto, ON Hybrid Full Time Partnerships Jobs by Ramp

Skills

Accounting Account Management Configuration Customer Activation Customer Success Dynamics Education Integration Netsuite Onboarding Partnerships Private Equity Product Operations Project Management Quickbooks Sage Venture Capital

Candidate Availability

Canada · Required New York · Required New York City · Required Hybrid · New York; San Francisco; Toronto · Required ON · Required San Francisco · Required Toronto · Required Hybrid · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will activate and grow partner-referred customers while helping build the Partner Success program. You will manage relationships with accounting, private equity and venture capital partners, deliver onboarding and education, and coordinate scalable customer implementation with technical teams.

Requirements

Minimum 3 years of experience in customer success, partnerships, account management or product operations
Familiarity with partner ecosystem operations
Exceptional project management and time management
Excellent verbal and written communication
Experience working with Product and Engineering counterparts
Proven track record of exceeding quota or outperforming key target metrics
Ability to anticipate customer needs and position product solutions
High adaptability
Experience with accounting partners, private equity or venture capital is a plus
Familiarity with QuickBooks Online, NetSuite, Sage or Microsoft Dynamics is a plus

Responsibilities

Build and maintain long-term relationships with accounting, private equity and venture capital partners
Advise and advocate for partners
Understand partner business models, goals and challenges
Develop and deliver partner onboarding and education
Explain integration and configuration options for the product suite
Work with partners and customers to complete onboarding at scale
Share feedback with Product and Engineering teams
Troubleshoot issues and develop workarounds

Benefits

Flexible PTO
Centralized home-office equipment ordering
Health and wellness stipend
Budget for intra-office travel
Weekly coffee stipend
100% medical, dental and vision insurance coverage for employees
Partial medical, dental and vision insurance coverage for dependents
One Medical annual membership
401(k) with employer match
Fertility HRA up to $10,000 per year
Parental leave up to 16 weeks for birthing and bonding or 8 weeks for bonding only at 100% pay
Pet insurance
In-office lunch, snacks and drinks
Relocation support to NYC or SF
Group medical, dental and vision coverage through Sun Life
Life, AD&D and disability coverage
Fertility drug coverage up to $4,000 lifetime
Group Retirement Plan with employer match
Employee Assistance Program and virtual care through Lumino Health