Partner Onboarding Solutions Director
Skills
About the Role
You will own and continuously evolve the end-to-end KYB lifecycle for B2B and B2B2C partners, ensuring robust documentation, verification, and regulatory compliance. You will act as the executive point of contact for complex partner engagements, driving cross-functional alignment to remove onboarding friction and accelerate partner activation. You will lead large-scale transformation initiatives to optimize onboarding and support workflows, and provide strategic and operational leadership for the Partner Onboarding/Partner Solutions function, building and scaling high-performing teams while reporting on executive-level KPIs.
Requirements
- Bachelor's degree in Business, Finance, Compliance, Legal, Operations, or a related field required
- Master's degree or relevant professional certification (e.g., CAMS, CFE, CRCM) strongly preferred
- 8-12+ years of progressive experience in KYB/KYC, partner onboarding, compliance operations, risk operations, or related domains within fintech, banking, crypto, or high-growth technology environments
- 5+ years of senior leadership experience managing managers and scaling multi-layered operational teams
- Deep expertise in AML, CDD, EDD, sanctions screening, and KYB/KYC regulatory frameworks across multiple jurisdictions
- Proven track record of driving large-scale process transformation, automation, and operational excellence initiatives
- Strong executive presence with ability to influence cross-functional senior stakeholders and external partners
- Highly analytical and data-driven with experience building KPI frameworks, dashboards, and executive reporting
- Experience supporting regulatory audits, examinations, or compliance reviews highly desirable
- Excellent communication, stakeholder management, and escalation handling skills
- Demonstrated ability to thrive in fast-paced, high-growth, and ambiguous environments
Responsibilities
- Own and continuously evolve the end-to-end KYB lifecycle for B2B and B2B2C partners
- Provide executive oversight of partner and client processes from onboarding to ongoing monitoring and relationship management
- Establish escalation frameworks for high-risk or suspicious cases
- Stay ahead of global regulatory developments in AML, CDD, and KYB and translate requirements into scalable policies
- Serve as senior accountable leader for audit readiness and regulatory reviews
- Act as executive point of contact for complex or high-impact partner engagements
- Drive cross-functional alignment with Business Development, Product, Engineering, Legal, Risk, and Compliance
- Champion a seamless end-to-end partner experience across the full lifecycle
- Influence senior stakeholders to prioritize initiatives that improve partner experience while maintaining risk controls
- Lead large-scale transformation initiatives to optimize onboarding and post-sales support workflows
- Identify systemic inefficiencies and automation opportunities and implement data-driven improvements
- Establish and standardize global partner lifecycle policies, playbooks, and documentation frameworks
- Build feedback loops from partners and internal teams to inform long-term strategy
- Sponsor and deliver automation, tooling, and AI-driven enhancements
- Provide strategic and operational leadership for the Partner Onboarding/Partner Solutions function
- Build, scale, and develop high-performing teams
- Coach and mentor people leaders and senior specialists
- Own and report on executive-level KPIs including onboarding velocity and partner satisfaction
- Partner with Finance and senior leadership on capacity planning, headcount strategy, and budget management