Operations Specialist Hindi Speaking
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will handle account enquiries, maintenance, onboarding, and verification requests for CFD trading clients. You will coordinate KYC documentation and funding processes, resolve operational cases, monitor account activity, investigate discrepancies, complete reconciliations and reporting, maintain records, and improve workflows and internal controls.
Requirements
- Valid UAE residence visa and right to work in the UAE without company visa sponsorship
- At least one year of experience in the CFD, Forex, or online trading industry
- Experience in brokerage operations, trading operations, client operations, back office, or a similar role
- Understanding of account opening, deposits and withdrawals, trading-related processes, and operational risk
- Familiarity with MT4, MT5, and brokerage CRM or back-office systems
- Attention to detail, problem-solving, and independent case management
- Communication and cross-team coordination skills
- Fluency in Hindi and English
Responsibilities
- Handle client account enquiries, maintenance, onboarding, and verification requests
- Coordinate KYC documentation and support deposit and withdrawal processes
- Own operational cases through resolution
- Review requests, monitor account activity, and escalate unusual or high-risk cases
- Carry out operational checks, reconciliations, investigations, and internal reporting
- Investigate discrepancies, transaction issues, and system-related exceptions
- Maintain accurate records and improve workflows and internal controls
- Assist with operational projects and business needs
