Operations Analyst
Meow is a neobank that lets businesses and AI agents manage corporate finances with payment infrastructure including wires, ACH transfers, and corporate cards.
Funding
Projects
About Meow Technologies
Meow Technologies enables businesses and AI agents to manage corporate finances through partner banks, offering payment infrastructure including wires, ACH transfers, and corporate cards. Users can access global payments, crypto support, and programmatic banking capabilities for automated financial workflows. The platform combines traditional banking services with modern infrastructure for teams and autonomous systems.
Skills
About the Role
You will provide frontline customer support through Slack, email, and chat, responding quickly and clearly. You will troubleshoot and resolve issues, escalate complex cases, perform backend investigations, and execute operational processes. You will partner with sales and customer-facing teams to ensure smooth handoffs and a strong customer experience. You will document issues, workflows, and resolutions, and help improve support processes, tooling, and response quality.
Requirements
- 1+ years of experience in customer support, operations, or similar roles in fast-paced environments
- Strong written communication skills focused on clarity, speed, and customer empathy
- Ability to multitask and prioritize effectively under time-sensitive conditions
- Detail orientation, problem-solving ability, and willingness to investigate backend issues
- Ability to work cross-functionally with operations, sales, and product teams
Responsibilities
- Provide frontline customer support across Slack, email, and chat
- Troubleshoot and resolve customer issues and escalate complex cases
- Support internal operations through backend investigations and process execution
- Partner with sales and customer-facing teams to enable smooth handoffs and customer experience
- Maintain documentation of issues, workflows, and resolutions
- Improve support processes, tooling, and response quality