Ongoing Monitoring Operations Manager
Tide is a UK-founded fintech business financial platform providing banking and financial-management services to small businesses and sole traders.
About Tide
Tide Platform Limited operates Tide, offering business accounts, payments, accounting and tax tools, savings, payroll, and business finance. Tide is FCA-authorised for electronic-money and payment services and is not itself a bank; its business bank accounts are provided through partner banks including ClearBank.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Own and manage an Ongoing Monitoring workstream, including headcount and workload forecasts, SLAs, performance reporting, data analysis, production issue resolution, process improvements, false-positive reduction, conversion improvement, and financial crime risk mitigation.
Requirements
- Fluent English
- Communication and reporting skills for technical and non-technical audiences
- Experience with Excel and SQL
- Understanding of APIs in technology scale-ups
- Experience managing multiple workstreams
- Experience with complex Fraud, AML, or Financial Crime processes
- Experience in finance, consulting, technology, or a regulated organisation
Responsibilities
- Own and manage Ongoing Monitoring workstream forecasts within the dedicated function
- Define workstream SLAs and strategies for meeting them
- Report workstream success and efficiency to senior stakeholders
- Assess data using Excel and visualisation tools to provide actionable insights
- Analyse large datasets to identify improvements in Financial Crime processes
- Analyse and solve problems with technical and non-technical teams
- Link Ongoing Monitoring operational and product teams to improve conversion and mitigate financial crime risk
- Identify efficiency improvements and reduce false positives with technical and non-technical teams
Benefits
- Flexible working arrangements
- Remote work from home or anywhere in your home country
- Work from a different country for 90 days per year
- Self and family health insurance
- Term and life insurance
- OPD benefits
- Mental wellbeing platform
- Learning and development budget
- Work-from-home setup allowance
- Three paid days off for volunteering or learning and development activities
- Stock options
- Sabbatical leave
- Flexible working hours
