Onboarding Manager
BitGo provides institutional-grade digital asset custody, wallets, staking, trading, and settlement services through regulated infrastructure and qualified custodians.
Maintainer signals as of 8/23/2026
Funding history
Projects
About BitGo
BitGo delivers digital asset infrastructure including qualified custody from regulated trust companies, multi-signature wallet technology, institutional staking services, prime brokerage trading and lending, and real-time settlement through the Go Network platform.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the full client lifecycle for a Singapore-regulated entity, including onboarding, due diligence, periodic reviews, and offboarding. You will manage complex cases, maintain documentation, coordinate escalations, improve workflows and controls, track performance metrics, support audits, remediate findings, and mentor an onboarding associate.
Requirements
- 5+ years of relevant experience in client onboarding KYB AML operations financial crime operations or a related function
- Experience in fintech digital assets or payments
- Knowledge of MAS regulatory requirements for KYB corporate structures beneficial ownership and AML onboarding
- Experience supporting external audits or regulatory reviews
- Commercial awareness and ability to balance risk efficiency and client experience
- Strong stakeholder management and communication skills
- Ability to manage escalations and make sound decisions in complex situations
- Critical thinking problem solving pattern recognition and project management skills
- Excellent attention to detail organization and documentation
- Ability to work in a fast paced evolving environment
- Proactive process improvement experience
- Mandarin language skills are a significant advantage
Responsibilities
- Review and progress onboarding applications from start to finish
- Manage onboarding queues priorities and service levels
- Identify information gaps and request information efficiently
- Partner with Compliance on escalated cases
- Own client offboarding including risk driven terminations and account closures
- Draft and manage client facing exit communications
- Coordinate with cross functional stakeholders to resolve onboarding blockers
- Improve onboarding processes workflows controls and operating standards
- Define and report onboarding metrics including turnaround time and backlog aging
- Support audits and regulatory examinations
- Remediate onboarding audit and review findings
- Provide guidance and subject matter expertise across the APAC onboarding function
Benefits
- Computer equipment to suit your needs
- Generous paid time off
