Network Operations Center Associate
Nscale is a London-based, full-stack AI cloud and infrastructure company that provides GPU compute, managed AI services, orchestration software, data centers, and power infrastructure for AI training, fine-tuning, and inference.
Funding history
About Nscale
Nscale builds and operates vertically integrated AI infrastructure spanning software, GPU compute, networking, storage, purpose-built data centers, and power. Its active cloud platform offers self-service inference endpoints, fine-tuning, managed Kubernetes and Slurm, virtual machines, and GPU clusters.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will continuously monitor network, server, storage, environmental, and facility systems. You will validate alarms, troubleshoot routine incidents, manage tickets and handovers, support maintenance, document operational events, and escalate issues to the appropriate engineering, facilities, security, and vendor contacts.
Requirements
- 1–3 years of experience in a NOC, IT helpdesk, technical support, or data center environment.
- Degree or vocational certificate in Network Engineering, Information Technology, or a related field, or relevant hands-on experience or certifications.
- Understanding of TCP/IP, DNS, DHCP, switches, routers, and firewalls.
- Familiarity with monitoring tools and ticketing systems.
- Basic Linux/Unix command-line and Windows Server knowledge.
- Written and verbal English communication skills.
- Ability to work flexible shifts, including nights, weekends, and holidays.
Responsibilities
- Monitor network infrastructure, servers, storage, customer environments, and data centre systems.
- Monitor BMS, DCIM, EMS, and network monitoring applications.
- Monitor electrical, cooling, HVAC, environmental, fire, and access-control systems.
- Identify, log, categorise, and triage alerts.
- Perform first-line troubleshooting and escalate complex incidents.
- Create, update, and manage incident and service tickets.
- Collaborate with engineers, facilities teams, security personnel, technicians, and vendors.
- Document and communicate active incidents and risks during shift handovers.
- Support scheduled maintenance, health checks, updates, and inspections.
- Monitor environmental conditions and prepare operational reports.
- Follow operational, health and safety, security, and escalation procedures.