Member of Custody Operations Digital Assets
Anchorage Digital offers institutions secure and regulated crypto custody, trading, staking, and financing services.
Funding history
About Anchorage Digital
Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. Founded in 2017, Anchorage offers custody, trading, staking, and other services for digital assets, serving banks, fintechs, and investment funds. Anchorage aims to make it simple and secure for institutions to participate in the digital asset space.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will support daily institutional client activities by managing operational tasks, reviewing and approving transactions, and providing high-touch client care. You will build familiarity with custody operations, supported cryptocurrencies, and operational requirements. You will partner across functions to resolve complex requests, improve workflows, identify and escalate risks, and participate in evening and weekend on-call rotations.
Requirements
- 2–4 years of professional experience in financial services and/or digital assets
- Experience supporting institutional client operations in financial services or another heavily regulated industry
- Familiarity with US Anti-Money Laundering requirements
- Understanding of traditional financial services, products, and strategies
- Experience supporting clients across chat, text, telephone, email, and video conferencing
- Foundational knowledge of or strong interest in blockchain, crypto-economics, and security engineering
- Ability to adapt and learn quickly
- Ability to navigate and learn Salesforce, Jira, and Looker
Responsibilities
- Manage operational tasks for institutional clients
- Develop and execute operational processes that support client needs
- Review and approve client transactions and instructions
- Develop familiarity with product offerings, features, and supported cryptocurrencies
- Collaborate with Client Experience, Sales, Compliance, and Product on operational solutions
- Participate in evening and weekend on-call rotations
- Execute end-to-end client operational processing, including receiving, verifying, and reviewing transactions
- Create internal presentations and reporting
- Participate in process-enhancement projects and new operational workflow rollouts
- Identify and escalate potential client and organizational risks
- Support clients and internal teams through chat, text, phone, email, and video conferencing
