Member of Client Experience
Anchorage Digital offers institutions secure and regulated crypto custody, trading, staking, and financing services.
Funding history
About Anchorage Digital
Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. Founded in 2017, Anchorage offers custody, trading, staking, and other services for digital assets, serving banks, fintechs, and investment funds. Anchorage aims to make it simple and secure for institutions to participate in the digital asset space.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will deliver high-touch support throughout the institutional client onboarding lifecycle, coordinate account go-live activities, and resolve client issues efficiently. You will process custody and settlement operations, maintain operational runbooks, collaborate with internal stakeholders, and stay current on cryptocurrency, KYC, settlement, and custodial-service practices.
Requirements
- 1-3 years of client-facing experience in financial services and/or the digital asset industry
- Experience supporting institutional client operations, back-office operations, or another heavily regulated industry
- Ability to resolve complex problems with clients and internal stakeholders
- Knowledge of institutional client onboarding, lifecycles, and structures
- General understanding of KYC and anti-money-laundering concepts
- Understanding of institutional clients and the cryptocurrency industry
- Ability to work in a fast-paced environment with autonomy
- Ability to adapt quickly as strategies and products evolve
Responsibilities
- Provide white-glove support throughout the client onboarding lifecycle and account go-live
- Resolve client issues proactively and quickly
- Process time-sensitive custody and settlement operations
- Prioritize competing demands and meet execution deadlines
- Provide rotating shift coverage, including weekends and public holidays
- Write and enhance operational runbooks
- Research answers using Salesforce, Notion, Slack, and Jira
- Collaborate with compliance, product, sales, and other stakeholders
- Contribute to process and productivity improvements