Manager, Pre-Sales Consultant
Skills
About the Role
You will manage a team of Pre-Sales Consultants supporting Account Executives in closing trials through white-glove, value-add client service. You'll aggregate feedback and pivot pilot programs to optimize renewal rates and revenue growth, while driving continuous improvement of internal processes. You'll coach and mentor your team members on development, call coaching, and best practices, adapting your managerial style to each direct report. You'll drive onboarding, certification, and ongoing enablement programs in partnership with Sales Enablement. You'll provide transparency into your team's performance to management by tracking and reporting day-to-day metrics. You'll evaluate and implement resource coverage models to support growth and recruit top talent for your growing team. You'll build impactful relationships with cross-functional leaders across Sales, Account Management, Sales Enablement, Product, and Marketing to ensure alignment and drive successful outcomes. You'll also continuously learn about the product to help bridge the gap between feature roll-outs, the future roadmap, and user requests.
Requirements
- 5+ years of work experience in sales or client success
- Minimum of 2 years direct people management experience managing a team of at least 5 client-facing people
- High aptitude and willingness to learn
- Ability to distill and explain complex issues in simple terms
- Experience operationalising the customer journey and creating scalable processes
- Ability to develop rapport with people and maintain relationships
- Outstanding oral, written and presentation skills
- Effective attention to detail, time management and task prioritisation
- Ability to work autonomously in a small fast-growing company
Responsibilities
- Lead a team of Pre-sales Consultants supporting Account Executives in closing trials
- Aggregate feedback and pivot pilot programs to optimize renewal rates and revenue growth
- Coach and mentor team members on development, call coaching, and best practices
- Drive onboarding, certification and ongoing enablement programmes with Sales Enablement
- Track and report day-to-day performance metrics to management
- Evaluate and implement resource coverage models to support growth
- Recruit top talent for the growing team
- Build relationships with cross-functional leaders in Sales, Account Management, Sales Enablement, Product and Marketing
- Learn the product and feed ideas to bridge feature roll-outs, roadmap and user requests
- Partner with Account Executives to run product evaluations and drive new business
- Lead product demos, discovery calls and tailored workshops
- Translate client challenges into compelling use cases
- Collaborate with Support, Sales, Product and Content teams to close feedback loops