Growth/Expansion Account Manager

Skills

About the Role

You'll work cross-functionally with teams across Sales, Product, Marketing, Finance, and Strategy, focusing on driving growth within the existing customer base through upselling, cross-selling, and building strong multi-stakeholder relationships. You'll partner closely with a pod of two Customer Success Managers who manage customer health and retention, while you lead the growth strategy for their shared book of business. You'll be driven by both a customer-centric mindset and a strong desire to achieve expansion revenue targets.

Requirements

• Experience in Customer Experience (CX) or Account Management, ideally with direct exposure to closing revenue through expansion or upsell opportunities
• A strong commercial mindset comfortable discussing ROI, building business cases, and navigating multi-stakeholder buying decisions
• Proven ability to identify at risk customers, drive adoption, and activate new opportunities within existing accounts
• Ability to thrive in a fast-paced, evolving environment, adapting quickly to new products and priorities
• Excellent presentation, communication, and stakeholder management skills, including at the executive level
• A consultative, problem-solving approach that balances customer advocacy with achieving expansion, product, and churn targets

Responsibilities

• Collaborate closely with two CSMs to execute account-specific growth and retention plans
• Spearhead the expansion and assistance in the adoption of Podium's product suite across small business accounts
• Identify and close new revenue opportunities within existing customers and target accounts
• Build deep relationships with your portfolio to uncover needs and deliver value-based solutions across products and services
• Own your pipeline by maintaining accurate forecasts, tracking performance, and providing clear visibility into expansion and product metrics
• Partner with your CSMs to conduct warm handoffs and ensure smooth transitions for new customers entering your pod
• Be a product expert, understanding setup requirements and key value drivers for each product to enable adoption and ROI
• Oversee onboarding for new customers in your portfolio, ensuring a seamless and high-value experience

Benefits

• Attractive base + super and commissions package - uncapped earnings
• Equity/stock options for all employees
• A generous $650 monthly 'Benefits & Wellbeing' allowance, spent how you please
• Free snacks and drinks
• Access to end of trip facilities, bike storage and lockers