Account Manager
Album VC is a venture capital firm that invests in early-stage technology startups, with a portfolio spanning 2014 to 2026. It backs SaaS and enterprise software companies across sectors such as analytics, legal tech, fintech, HR, and consumer products.
About Album VC
Album VC is an early-stage technology venture capital firm with a long track record dating back to 2014. Its portfolio includes dozens of companies such as Filevine, Podium, Limble CMMS, Weave, TaxBit, Owlet, SalesRabbit, ObservePoint, and many others spanning enterprise software, SaaS, fintech, legal tech, and consumer technology. The firm's team includes partners Diogo Myrrha, John Mayfield, and Sid Krommenhoek, along with Wilson Sivertson in finance. Album VC supports its portfolio companies' growth, including hosting a shared jobs board where its portfolio companies list open roles across engineering, sales, and operations functions.
Skills
About the Role
You will work cross functionally, engaging with teams across sales, product, marketing, finance and strategy. You will focus predominantly on upselling, cross-selling and building multi-stakeholder relationships with your portfolio of customers. You will also handle the initial implementation and onboarding of new customer accounts, driven by both a customer-centric mentality and a desire to close expansion revenue.
Requirements
- 1-3 years of CX/CS experience, ideally with some experience in closing revenue, expansion or new business
- Deep understanding of the marketing technology industry and key players
- Some account management experience - identifying at risk customers, driving product adoption and usage, activating existing clients
- Ability to thrive in a constantly changing and evolving work environment
- Outstanding presentation and communication skills
- Great problem-solving skills, taking a consultative approach to finding the best solution
Responsibilities
- Spearhead the growth and adoption of small business accounts at Podium
- Uncover new opportunities from existing customers and target accounts
- Build deep relationships with your portfolio to understand their needs and provide value based solutions
- Provide timely and accurate forecasts and clear visibility on sales and revenue performance by managing your pipeline and weekly sales forecasts
- Conduct warm handoffs in partnership with AEs as new customers join your portfolio
- Be a product expert and understand all setup requirements for each product and application
Benefits
- Attractive base + super and commissions package - uncapped earnings
- Equity/stock options for all employees
- A generous $650 monthly 'Benefits & Wellbeing' allowance, spent how you please
- Free snacks and drinks
- Access to end of trip facilities, bike storage and lockers