Manager Fraud Operations
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
About the Role
You will build and manage a team of Fraud Operations Specialists. You will use data and analytics to improve operational efficiency, develop fraud processes and policies, and partner with Product, Engineering, Data Science, Risk Strategy, and Customer Support. You will research fraud trends, support incidents and escalations, and improve fraud-prevention practices.
Requirements
- At least 8 years of risk-management experience, including account takeovers and payment fraud.
- At least 2 years of team-building and people-management experience.
- Process development and improvement experience.
- Investigative and critical-thinking skills.
- Written and verbal communication skills.
- Experience integrating AI into daily work.
- Experience in cards, payments, invoices, lending, or related industries.
Responsibilities
- Build and manage a team of Fraud Operations Specialists.
- Ensure appropriate coverage, alert reviews, investigations, fund recovery, and SLA performance.
- Develop knowledge of risk management policies across products.
- Partner with Product, Engineering, and Data Science to improve risk tooling.
- Create feedback loops with risk strategy teams to improve policies and procedures.
- Use data and analytics to prioritize operational-efficiency improvements.
- Research emerging fraud trends and improve decisioning systems and policies.
- Coordinate incident responses, customer escalations, and sensitive cases.
- Partner with Customer Support on fraud-prevention education.
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- 100% medical, dental, and vision insurance coverage for employees, with partial dependent coverage
- One Medical annual membership
- 401(k) with employer match
- Fertility HRA up to $10,000 per year
- Paid parental leave
- Pet insurance
- In-office meals and refreshments
- Relocation expense coverage to New York City or San Francisco
- Canadian group medical, dental, and vision coverage
- Life, AD&D, and disability coverage
- Canadian fertility drug coverage
- Group Retirement Plan with employer match
- Employee Assistance Program and virtual care
- United Kingdom private medical insurance
- Virtual GP and at-home care
- Workplace pension with salary-sacrifice option