Manager Enterprise Technical Consulting
Ramp is an AI-powered financial operations platform for businesses, combining corporate cards, expense management, bill payments, accounting automation, procurement, travel, treasury, and related finance workflows.
About Ramp
Ramp is a privately held New York financial-services company founded in 2019. Its platform combines corporate cards, spend and expense management, bill payments, accounting automation, procurement, travel, treasury, and other financial-operations services. Ramp reports serving more than 70,000 companies.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and grow a technical consulting function serving strategic customers. You will oversee solution design, implementations, escalations, capacity, delivery quality, and shared activation milestones. You will coach consultants, work with cross-functional leaders, and translate field insight into product improvements.
Requirements
- 5+ years in technical consulting, solutions architecture, implementation, or professional services with enterprise or strategic accounts
- 2-3+ years managing individual contributors and owning team-level outcomes
- Track record of owning post-sales implementation for large, complex customers
- Fluency in ERP and financial systems, APIs, SSO and HRIS integrations, and core accounting workflows
- Ability to assess and guide enterprise technical solution design
- Experience building operating models between delivery and onboarding or customer success functions
- Executive-level communication skills
- Judgment in ambiguous environments and ownership mindset
Responsibilities
- Lead and grow the Strategic Technical Consulting team
- Own post-sales technical implementation for strategic accounts
- Co-own activation milestones and time-to-value with Customer Activation
- Serve as the terminal escalation point for complex technical and delivery challenges
- Define strategic delivery standards, staffing models, rules of engagement, and quality bars
- Forecast capacity, balance workloads, track KPIs, and use data for coaching and planning
- Partner with Customer Activation, customer success, sales, product, engineering, and GTM operations leaders
- Synthesize customer needs into product feedback
- Make and document decisions in ambiguous, high-stakes situations
Benefits
- Flexible PTO
- Home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- One Medical annual membership
- 401(k) employer match
- Fertility HRA
- Paid parental leave
- Pet insurance
- In-office meals and refreshments
- Relocation expense coverage to NYC or SF