IT System Technician Lead - Mandarin Speaking
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead day-to-day internal IT service delivery while providing hands-on administration and troubleshooting across SaaS, endpoint, identity, and service-management platforms. You will coach technicians, manage escalations and major incidents, oversee Microsoft 365, Intune, Atlassian, and identity platforms, implement automation, maintain operational documentation, and coordinate capacity for projects.
Requirements
- Bachelor's degree in Information Technology, Computer Science, a related discipline, or equivalent professional experience.
- 5+ years of experience in IT systems administration, SaaS administration, or enterprise IT operations.
- Experience leading, coaching, or coordinating technical staff.
- Advanced administration experience with Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, Conditional Access, and audit logs.
- Experience with Microsoft Intune and Windows Autopilot.
- Administration experience with Jira, Jira Service Management, Jira Assets, and Confluence.
- Identity and access management knowledge, including Microsoft Entra ID, SSO, SAML, SCIM, MFA, and role-based access control.
- Knowledge of ITIL 4-aligned service-management practices.
- Ability to lead escalations and major incidents and conduct root-cause analysis.
- Scripting and automation capability using PowerShell, Bash, and platform APIs.
Responsibilities
- Lead, coach, and mentor IT Systems Technicians.
- Set team priorities, standards, coverage, and performance expectations.
- Own service delivery across incidents, requests, problems, and operational changes.
- Triage and allocate work, manage queues, and act as the senior escalation point.
- Coordinate responses to major incidents, stakeholder updates, service restoration, root-cause analysis, and corrective actions.
- Lead problem reviews and ensure production changes are assessed, approved, tested, documented, and supported by rollback plans.
- Administer and oversee Microsoft 365 and endpoint platforms, including Microsoft Intune and Windows Autopilot.
- Administer and improve Jira, Jira Service Management, Jira Assets, and Confluence.
- Oversee identity, access, and user lifecycle governance using Microsoft Entra ID, SSO, SAML, and SCIM.
- Implement automation using PowerShell, Bash, APIs, webhooks, and Jira automation.
- Maintain runbooks, procedures, knowledge articles, system records, and recovery documentation.
- Plan technician capacity for projects and report on service health, incidents, performance, and improvement initiatives.
Benefits
- Complimentary office snacks and beverages.
- Healthcare coverage including medical, dental, and optical coverage.
- Gym benefits.