Manager Enterprise Outcome Architects
Notion is an AI workspace for capturing team knowledge, finding answers, and automating work with agents.
Funding history
About Notion
Notion Labs, Inc. operates a collaborative workspace that combines documents, knowledge management, databases, projects, search, and AI-enabled automation. Its developer platform provides an API for connecting workspaces to external tools and automating workflows.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and develop Outcomes Architects serving enterprise customers. You will improve adoption, retention, customer value, and satisfaction; establish KPI and OKR systems; refine the customer journey; drive AI workflow adoption; and support high-stakes customer engagements.
Requirements
- 5+ years of people management experience for a customer success, sales, sales engineering, or account management team
- Experience with large and strategic customers, including Fortune 500 customers
- Experience working with technical stakeholders
- Experience driving AI adoption
- Ability to convey complex information to executives and resolve tradeoffs
- Communication skills across levels and audiences
- Leadership and direct-report management skills
Responsibilities
- Increase team performance in product adoption, retention, customer value, and satisfaction
- Develop retention strategies and prevent churn
- Recruit, train, and mentor Outcomes Architects
- Build and refine KPI and OKR systems
- Use data to identify risks, trends, and opportunities
- Partner with Solutions Consulting and Forward Deployed Engineers on onboarding and customer journeys
- Channel customer feedback into product development
- Drive AI workflow adoption and customer implementations
- Lead high-stakes customer engagements and business reviews
Benefits
- Equity