Manager, Applied AI Engineering (Enterprise)
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will build, lead and develop a team of Applied AI Engineers supporting enterprise customers. You will own the quality and impact of their work, coach on architecture and evaluation decisions, act as an escalation point, and define operating models and reusable patterns while partnering with Sales, Product, Research and Security.
Requirements
- Significant experience managing customer-facing technical teams
- Experience building or leading teams implementing complex software, data, ML or AI systems in enterprise environments
- Technical depth to evaluate architectures and coach engineers
- Experience taking AI or ML systems from prototype to production
- Understanding of reliability, observability, security, privacy, data governance and evaluation
- Strong executive presence
- Experience designing operating models and prioritization frameworks
Responsibilities
- Build, manage and develop a team of Applied AI Engineers
- Own quality and impact of solution design, implementation, adoption and expansion
- Coach the team on architecture, model selection, evaluations, reliability, safety, security and cost
- Establish an operating model for prioritizing accounts and engagements
- Serve as senior technical escalation point during launches and incidents
- Partner with customer executives to connect implementation to business outcomes
- Partner with Sales and Solutions Engineering across the customer lifecycle
- Translate customer needs into feedback for Product, Research and Engineering
- Develop reusable architectures, evaluation methods, playbooks and enablement
- Establish mechanisms for measuring implementations, adoption and team capacity
- Hire and raise the technical and leadership bar
Benefits
- Equity
- Medical, dental, and vision insurance with HSA employer contributions
- Pre-tax Health FSA, Dependent Care FSA and commuter accounts
- 401(k) with employer match
- Paid parental leave up to 24 weeks for birth parents and 20 weeks for non-birthing parents
- Paid medical and caregiver leave up to 8 weeks
- Flexible PTO for exempt employees
- 13+ paid company holidays and coordinated office closures
- Paid sick or safe time
- Mental health and wellness support
- Employer-paid basic life and disability coverage
- Annual learning and development stipend
- Daily meals in offices and meal delivery credits
- Relocation support
- Charitable donation matching and wellness stipends
- Performance-related bonus
