Loan Administrator
Figure uses blockchain technology to provide lending, trading, and investment solutions for consumer credit and digital assets.
Maintainer signals as of 8/20/2026
Funding history
Investors
About Figure
Figure operates a vertically integrated blockchain-based capital markets platform for consumer assets and digital assets. The platform enables home equity lending, crypto-backed loans, tokenized asset trading, and yield-generating products through the Provenance Blockchain. Figure serves consumers, institutional partners, and investors across the United States.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own the post-close HELOC process from beginning to end, ensuring security instruments are recordable. You will manage investor inquiries, trailing documents, mortgage assignments, recording exceptions, lien releases, vendor coordination, loan delivery, and MERS registration while maintaining accurate and compliant documentation.
Requirements
- 1+ year of administrative or customer-facing experience
- Ability to work in a fast-paced startup environment with little direction
- Ability to meet tight deadlines
- Professional and concise communication skills
- Ability to resolve issues within response deadlines
- Exceptional customer service skills
- Ability to organize and manage a large pipeline of loans
- Analytical skills
- Ability to navigate G-Suite and Google Drive
- Experience in residential mortgage lending with post-closing experience
- Knowledge of HELOC loans, FNMA, FHLMC, and private investor products
- Understanding of Federal and State regulations
- Knowledge of State and County recording requirements
Responsibilities
- Partner with customer operations and processing to support the post-close mortgage process
- Provide customer service to internal and external customers
- Improve processes and efficiencies
- Prioritize work based on investor delivery expiration and closing dates
- Print, sign, notarize, and record relevant documents
- Process paper Assignments of Mortgage related to loan sales and securitizations
- Manage the Power of Attorney and Assignment of Mortgage process
- Onboard and offboard DART loans via Assignments of Mortgage
- Manage new private-label documents and revisions
- Handle tax affidavits and other paperwork with vendors
- Resolve security instrument exceptions and lien release issues
- Conduct county research and resolve recording exceptions
- Manage closing defect tasks
- Conduct outreach for unsecured liens
- Process closing appointment documents
- Complete document corrections and curative efforts
- Monitor recording audits and outstanding security instruments
- Oversee FNMA loan delivery and MERS registration
Benefits
- Comprehensive medical coverage
- Comprehensive dental coverage
- Comprehensive vision coverage
- Company HSA
- FSA
- Dependent Care FSA
- 401(k)
- Commuter benefits
- Employer-paid life insurance
- Employer-paid disability insurance
- 11 observed holidays
- Paid time off
- Up to 12 weeks of paid family leave
- Continuing education reimbursement
