Lifecycle Marketing Lead

Mirage is an AI video company building creative tools for video, motion, and sound.

New York City, United States
About Mirage

Mirage develops AI-native video-creation products, including the Captions app and Tesseract runtime, alongside foundation models for expressive video generation.

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Skills

Candidate Availability

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will own the end-to-end customer lifecycle, including onboarding, activation, conversion, retention, and winback. You will define the lifecycle roadmap, build and optimize campaigns across email, push, in-app, and SMS, run experiments, and use insights to improve subscription metrics and customer experiences.

Requirements

  • At least 7 years of lifecycle, CRM, or retention marketing experience at a software company or high-growth subscription business
  • Experience building lifecycle programs from early foundations
  • Expert proficiency in Iterable, including complex journeys and experiments
  • Experience across the full customer lifecycle and subscription metrics
  • Mobile engagement experience across iOS and Android
  • Experience with cross-channel strategy
  • Experience designing structured tests and measuring incrementality

Responsibilities

  • Own the full customer lifecycle from onboarding and activation through conversion, retention, and winback
  • Define and execute a lifecycle marketing roadmap aligned with product priorities
  • Build, launch, and optimize campaigns across email, push, in-app, and SMS
  • Design and run experiments to improve trial conversion, churn, reactivation, and LTV
  • Partner with product, engineering, data science, and creative functions to deliver personalized customer experiences
  • Use data and insights to improve lifecycle performance and strategy
  • Use AI tools to accelerate execution, improve copy, and support analysis and experimentation

Benefits

  • Equity
  • Comprehensive medical, dental, and vision plans
  • 401K with employer match
  • Commuter benefits
  • Catered lunch multiple days per week
  • Dinner stipend for late work
  • Grubhub subscription
  • Health and wellness perks
  • Multiple team offsites per year and monthly team events
  • Generous PTO policy