Key Account Manager (Italian-speaking)
Vivid Money Group is a European fintech offering personal and business financial services through digital accounts. Its services include payments, cards, cashback, interest accounts, international transfers, bookkeeping tools, investments, and cryptocurrency services.
About Vivid Money Group
Vivid Money Group operates a digital financial platform for individuals, freelancers, SMEs, enterprises, and other organizations across Europe. It provides business and personal accounts, IBANs, Visa cards, cashback, SEPA and SWIFT transfers, international payments, online payment acceptance, invoicing, bookkeeping integrations, tax filing, business travel, team spending controls, and AI-powered digital employees. The group also offers interest accounts, managed model portfolios, brokerage services for stocks, ETFs, iBonds, money market funds, and crypto-assets, as well as Crypto Earn services through regulated Vivid entities in Luxembourg and the Netherlands.
Skills
About the Role
Own and grow an existing SME book of business by deepening relationships, driving retention, improving product alignment, managing pipeline activity, structuring pricing models, and collaborating cross-functionally to improve the customer experience.
Requirements
- Degree in business administration, finance, or a related field, or relevant professional experience
- At least 2 years of experience in sales and/or account management
- Excellent written and verbal English and Italian
- Analytical mindset
- Proficiency in CRM systems, preferably Salesforce and Aircall
- Strong organisation, prioritisation, accountability, and adaptability in a fast-paced scale-up
- KYB, AML, and risk mitigation knowledge is a plus
- Understanding of the designated market is a plus
- Proficiency in AI tools is a plus
- CV must be provided in English
Responsibilities
- Maintain and grow the SME book of business through up-selling, cross-selling, and renewals
- Build and nurture long-term relationships with multiple stakeholders
- Maximise feature and product alignment for Vivid clients
- Monitor, forecast, build, and report on the sales pipeline in the company CRM
- Present, negotiate, and structure complex pricing models
- Follow account management processes and provide feedback to management
- Act as the voice of the customer and collaborate cross-functionally to improve user experience
- Achieve and exceed company targets
Benefits
- Hybrid or remote way of work
- Direct influence on go-to-market strategy and revenue growth
- Significant ownership from day one and strong growth opportunities
- AI-first culture
- Learning and development budget
- Fully paid vacation and sick leave