Junior Digital Sales Advisor for Retail Customers
UniCredit is a pan-European commercial bank serving individuals, businesses and institutions across Italy, Germany, Austria, and Central and Eastern Europe.
About UniCredit
UniCredit is a Milan-headquartered European banking group providing corporate, individual and payment solutions to more than 20 million clients. It currently maintains digital-asset capabilities including crypto-linked investment products, asset tokenisation, DLT settlement initiatives and an investment in BlockInvest.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will advise retail customers by telephone, identify their needs and recognize sales opportunities during consultations and service requests. You will proactively sell financing, insurance, savings products and accounts through digital channels and targeted sales campaigns.
Requirements
- Completed vocational education, with or without a school-leaving certificate
- Sales experience, preferably in telephone direct sales
- Customer orientation and enjoyment of telephone customer contact
- Ability to explain complex products clearly
- Communication skills through digital channels and telephone
- Ability to identify and generate customer needs
- Teamwork and willingness to learn
- Excellent German and good English language skills
Responsibilities
- Advise customers independently and with a customer-focused approach
- Identify sales opportunities in consultations and service requests
- Proactively sell financing, insurance, savings products and accounts based on customer needs and sales campaigns
Benefits
- Company laptop and mobile phone
- Flexible working hours
- Restaurant or grocery voucher card
- Social allowances
- Public transport ticket
- Job bike
- Childcare at Sonneninsel kindergarten on Austria Campus
- Sports, wellness and leisure offerings
- Health management
- Social fund for challenging life situations
- Employee discounts
- Group supplementary insurance