IT Support Specialist
Verda is a Helsinki-headquartered full-stack AI cloud provider offering on-demand GPU compute, clusters, serverless containers, storage, APIs, and related AI infrastructure.
Funding history
About Verda
Formerly DataCrunch, Verda operates European AI cloud infrastructure for the full AI lifecycle, from prototyping and distributed model training to scalable inference. It manages data-center infrastructure, hardware, cloud-platform services, and an in-house AI Lab.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will keep people productive by making sure their day-to-day technology works reliably and securely. You will be the first point of contact for internal IT issues, owning requests from first report to resolution and escalating when needed. You will support devices, identity and access, collaboration tools, office technology and onboarding, act as the on-site IT presence for the office, and help improve processes and documentation.
Requirements
- Experience in IT support, service desk, workplace technology or similar role
- Experience supporting end users in a fast-moving international environment
- Hands-on experience with laptops and macOS/Windows/Linux
- Experience with identity and access management including accounts, groups, permissions and MFA
- Familiarity with Google Workspace, Slack and video-conferencing tools
- Networking fundamentals for troubleshooting connectivity, Wi-Fi, VPN, DNS
- Strong written and verbal English communication
- Comfortable working on-site supporting office-based employees
Responsibilities
- Provide timely IT support to employees across hardware, software, accounts and access
- Set up, configure, maintain and troubleshoot laptops, mobile devices, peripherals, meeting-room equipment and office IT
- Act as on-site IT presence for the office, including new-office technology needs
- Support onboarding, offboarding and role changes, including device provisioning and access requests
- Support identity and access management
- Troubleshoot issues across operating systems, networks, collaboration tools, VPNs, printers and SaaS applications
- Maintain asset inventory, device records and support documentation
- Escalate complex issues while owning communication and follow-up
- Improve support processes, documentation and self-service guidance
- Support implementation of IT security practices
Benefits
- Cash and equity compensation
- Local benefits