IT Support Engineer
Xsolla is a global video game commerce company providing tools and services to launch, monetize, and scale games. Its offerings include payments, web shops, publishing, distribution, LiveOps, anti-fraud, subscriptions, SDKs, and creator solutions for developers, publishers, payment providers, creators, and other gaming businesses.
Maintainer signals as of 8/23/2026
Projects
About Xsolla (USA), Inc.
Xsolla operates as a global merchant of record and video game commerce platform serving developers, publishers, resellers, payment providers, creators, and retailers. It provides payment processing across more than 200 countries and regions, 1,000+ payment methods, and 130+ currencies, alongside tax management, compliance, fraud prevention, refunds, dispute management, and end-user support. Its product portfolio includes Web Shop, Publishing Suite, Payments, Xsolla Pay, Mobile Buy Button, SDKs, Subscriptions, game distribution, Partner Network, Offerwall, LiveOps, Anti-Fraud, Login, Site Builder, cloud gaming, and related gaming commerce tools.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own end-to-end IT onboarding and offboarding, administer core internal and external services, support the office network and AV systems, manage IT equipment and vendors, provide event and office reconfiguration support, and maintain IT documentation and runbooks.
Requirements
- At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance.
- Professional working proficiency in English and ability to explain technical concepts clearly to non-technical colleagues.
- Hands-on experience administering core business and identity systems such as Google Workspace, Atlassian, Okta, LDAP, and VPN.
- Experience with office networking, AV and conference-room systems, CCTV, physical security systems, and backup and recovery.
- Excellent interpersonal skills and a customer-service mindset.
- Ability to work independently and own problems end to end in a dynamic environment.
- Proactive, organized, eager to learn, and strong at practical problem-solving.
- Nice to have: experience supporting global or multi-office organizations, fast-paced entrepreneurial companies, a relevant associate's or bachelor's degree, and Azerbaijani or Russian language skills.
Responsibilities
- Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff.
- Administer core internal and external services including Google Workspace, Atlassian, Okta, LDAP, VPN, and SIP, along with the office network and AV and conference-room systems.
- Act as the primary on-site point of contact for the office, providing on-site and remote support with a strong customer-service focus.
- Manage office IT equipment across procurement, deployment, maintenance, and decommissioning while maintaining accurate asset inventory and allocations.
- Own vendor relationships for IT hardware and services.
- Provide IT support for internal events and employee desk moves and office reconfigurations.
- Create and maintain IT documentation and runbooks.
Hiring Process
Final interview followed by background checks where permitted by law.