IT Support Engineer
Xsolla (USA), Inc., operating under the Xsolla brand, is a global video game commerce and payments company serving game developers, publishers, creators, and payment providers.
Maintainer signals as of 9/25/2026
Projects
About Xsolla (USA), Inc.
Xsolla provides merchant-of-record and payment-processing services plus direct-to-consumer commerce, web shops, publishing and distribution tools, cloud gaming, fraud prevention, player engagement, creator monetization, and developer tooling for the video game industry. Its solutions operate across 200+ geographies with 1,000+ payment methods and are actively supported through live products, documentation, customer support, and ongoing hiring.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own end-to-end IT onboarding and offboarding, administer core internal and external services, support the office network and AV systems, manage IT equipment and vendors, provide event and office reconfiguration support, and maintain IT documentation and runbooks.
Requirements
- At least 3 to 4 years of hands-on IT experience covering hardware and software troubleshooting, installation, and maintenance.
- Professional working proficiency in English and ability to explain technical concepts clearly to non-technical colleagues.
- Hands-on experience administering core business and identity systems such as Google Workspace, Atlassian, Okta, LDAP, and VPN.
- Experience with office networking, AV and conference-room systems, CCTV, physical security systems, and backup and recovery.
- Excellent interpersonal skills and a customer-service mindset.
- Ability to work independently and own problems end to end in a dynamic environment.
- Proactive, organized, eager to learn, and strong at practical problem-solving.
- Nice to have: experience supporting global or multi-office organizations, fast-paced entrepreneurial companies, a relevant associate's or bachelor's degree, and Azerbaijani or Russian language skills.
Responsibilities
- Own end-to-end IT onboarding and offboarding, including account setup, access provisioning and deprovisioning, and equipment handoff.
- Administer core internal and external services including Google Workspace, Atlassian, Okta, LDAP, VPN, and SIP, along with the office network and AV and conference-room systems.
- Act as the primary on-site point of contact for the office, providing on-site and remote support with a strong customer-service focus.
- Manage office IT equipment across procurement, deployment, maintenance, and decommissioning while maintaining accurate asset inventory and allocations.
- Own vendor relationships for IT hardware and services.
- Provide IT support for internal events and employee desk moves and office reconfigurations.
- Create and maintain IT documentation and runbooks.
Hiring Process
Final interview followed by background checks where permitted by law.
