IT Support Engineer
TMGM (Trademax Global Limited / Trademax Australia Limited) is an online CFD and forex broker offering trading in Forex, Precious Metals, Cryptocurrencies, Oil, Shares and Indices. It serves retail investors globally, providing platforms like MetaTrader 4/5 and its own TMGM app, with competitive spreads, high leverage, and various account types including cent accounts.
About TMGM
TMGM is a global online trading broker operating under Trademax Australia Limited (regulated by ASIC, AFSL no. 436416, based in Sydney, NSW, Australia) and Trademax Global Limited. The company offers CFD trading across six asset classes—Forex, Precious Metals, Cryptocurrencies, Oil, Shares, and Indices—via industry-standard platforms such as MetaTrader 4 and MetaTrader 5, as well as its own TMGM mobile app. It serves retail traders and investors in over 150 countries (excluding the US, Malaysia and Thailand), offering features like tight spreads from 0.0 pips, leverage up to 1:1000, minimum deposits as low as $15-$100, fast execution, segregated client funds, and multiple funding options with no fees. TMGM also provides educational resources including a trading academy, webinars, market news and analysis, and runs promotions such as trading competitions, referral bonuses, and cashback programs. The company has sponsorship partnerships with Chelsea FC and the Brooklyn Nets, and has received numerous industry awards for broker services, trading platforms, and customer support across the Asia-Pacific region.
Skills
About the Role
You will join a global IT support team, providing technical support and troubleshooting assistance to employees across different locations. You will play a critical role in ensuring the smooth operation of IT systems and infrastructure, working with a diverse team of professionals while gaining exposure to cutting-edge technologies in the financial services industry.
Requirements
- At least 2 years of experience in a similar role
- Proficient in Microsoft Windows and Office Suite
- Experience with Microsoft eco-system including Microsoft 365 and Azure
- Experience with Atlassian Jira and Confluence
- Knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.)
- Excellent troubleshooting and problem-solving skills
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Willingness to work flexible hours as needed
Responsibilities
- Install and configure computer hardware, software and networking systems
- Troubleshoot hardware and software issues, both remotely and in person
- Maintain and monitor computer systems, including backups and security systems
- Ensure that all hardware and software are up-to-date with the latest patches and upgrades
- Provide technical support to end-users in person, via phone or by using the internal ticketing system
- Create and maintain technical documentation, including user manuals and troubleshooting guides
- Collaborate with other IT team members to develop and implement new technology solutions
- Keep up-to-date with the latest trends and technologies in the IT industry
- Adhere to all company policies and procedures related to IT