IT Support Dublin, EMEA Regional Lead
AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.
Projects
About OpenAI
OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will be the senior onsite IT owner for the Dublin office and the regional lead for IT support across EMEA. You will combine hands-on support with coordination, onboarding and offboarding, AV and event readiness, vendor and equipment management, executive support, and process improvement across offices and time zones.
Requirements
- Strong macOS expertise and working knowledge of Windows
- Experience with Azure AD, Jamf, and Intune
- Experience with Google Workspace, Microsoft 365, Slack, and Atlassian products
- Experience with AV and collaboration systems such as Google Meet, Microsoft Teams, and Crestron
- Excellent written and verbal communication
- Experience coordinating support across multiple offices or time zones
- Cross-functional project management skills
Responsibilities
- Own end-to-end EMEA IT support experience
- Lead EMEA regional support coordination across offices and time zones
- Lead onboarding and offboarding workflows
- Drive AV and event readiness
- Manage vendors and equipment
- Partner on office build and workplace technology
- Improve support systems and processes with documentation and lightweight automation
- Provide executive and white-glove support
- Collaborate with technical and non-technical stakeholders
Benefits
- Relocation assistance