EUC Engineer

Skills

About the Role

You will be the frontline IT contact for colleagues in Tokyo and across the region. You will provide on-site and remote desktop support, resolve incidents and requests through ServiceNow and other channels, support Windows and macOS environments, audio-visual and meeting room technology, manage vendors and assets, and look for ways to improve and automate services.

Requirements

• Hands-on Active Directory administration experience
• Experience supporting Windows and macOS environments in a medium to large organization
• Experience supporting users in a Microsoft 365 environment including Microsoft Teams
• Familiarity with endpoint management tools (e.g. SCCM, Intune, Jamf) and ITSM platforms such as ServiceNow
• Excellent communication skills and customer service mindset
• Ability to prioritize workload and work under pressure to tight deadlines

Responsibilities

• Provide on-site desktop support in the Tokyo office and remote support to other locations
• Triage and resolve incidents and service requests via ServiceNow, phone, email, chat and monitoring tools
• Support Windows and macOS environments including builds, deployments, upgrades and administration of Active Directory, Entra ID and endpoint management tools
• Support audio-visual systems, meeting room technology, and workstation testing and rollouts for business-critical users
• Manage vendor relationships, local procurement and asset management
• Coordinate IT elements of Business Continuity, Tech & Ops Risk and Vendor Risk Management in Tokyo
• Identify opportunities for service improvement and automation

Benefits

• Flexible and hybrid working
• Gym membership reimbursement of up to ¥110,000 per year
• Employee Assistance Programme for employees and their families
• Health and wellbeing benefits
• Comprehensive global and local onboarding programme
• Extra time off for volunteering and community work
• Tailored development programmes and mentoring