IT Support Specialist

16 hours agoJuniorSalary: 126K - 225KSan Francisco, US or London, UK Onsite Operations Jobs by OpenAI

OpenAI

AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.

41 current maintainers27 active leads7 new active leads120 lead step-downs17 early lead departures

San Francisco, United States

Funding history

Funding roundExpanded revolving credit facilityNew investment ($110B)

Investors

Sam Altman Wells Fargo Nvidia Citi Reid Hoffman

Projects

RoiTrading Terminal

About OpenAI

OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.

View jobs by OpenAI

Skills

Atlassian Av Azure Ad Google Workspace Intune It Support Jamf Macos Office 365 Slack Troubleshooting Vendor Management Windows

Candidate Availability

Onsite · San Francisco · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will be the first point of contact for troubleshooting hardware, software, and network issues. You will resolve support requests, coordinate with vendors for procurement, repairs, and maintenance, manage inventories, and help improve workflows such as onboarding and device imaging.

Requirements

Strong macOS expertise, Windows a plus
Experience with Azure AD, Jamf, Intune
Experience with Google Workspace, Office 365, Slack, Atlassian
Excellent written and verbal communication
Troubleshooting skills in macOS environments
Experience orchestrating high-production all-hands events including AV

Responsibilities

Improve support systems and processes
Collaborate with cross-functional teams such as Security, Facilities, and People Ops
Act as frontline IT support for hardware, software, and network issues
Manage vendors and equipment inventories

Benefits

Equity
Medical, dental, and vision insurance with HSA employer contributions
Health FSA, Dependent Care FSA, and commuter pre-tax accounts
401(k) with employer match
Paid parental leave, medical and caregiver leave
Flexible PTO for exempt employees; up to 15 days for non-exempt
13+ paid company holidays and company office closures
Mental health and wellness support
Employer-paid basic life and disability coverage
Annual learning and development stipend
Daily meals in offices and meal delivery credits
Relocation support
Charitable donation matching and wellness stipends