IT Services Technician
SpaceXAI builds frontier AI models and products including the Grok conversational assistant and a multimodal developer API.
Funding history
About SpaceXAI
SpaceXAI is a US-based AI company focused on accelerating scientific discovery and understanding the universe through reasoning, voice, image, video, and generative AI systems. Formerly xAI, it was acquired by SpaceX effective February 2, 2026, while continuing to operate the x.ai site and services.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will provide second-line technical assistance for hardware, software, and network issues. You will diagnose complex problems, administer user access, deploy and maintain equipment and applications, document resolutions, support projects, mentor Level 1 technicians, and assist with onboarding and offboarding.
Requirements
- 2–4 years of experience in IT, helpdesk, or a related technical role
- Knowledge of Windows, macOS, Microsoft Office Suite, and enterprise software
- Network troubleshooting knowledge, including TCP/IP, DNS, DHCP, and VPNs
- Basic Windows Server and Linux administration knowledge
- Experience with IT service management and ticketing tools
- Problem-solving, analytical, and customer service skills
- PowerShell, Bash, or Python scripting experience for automation
- Knowledge of cybersecurity best practices and tools
Responsibilities
- Provide second-line technical assistance for hardware, software, and network issues
- Diagnose and resolve complex system, network, and software problems
- Manage user accounts, permissions, and access controls
- Deploy, configure, and maintain hardware and software applications
- Monitor IT systems and perform patch management, updates, and basic server administration
- Document ticket resolutions and escalate unresolved issues
- Maintain knowledge base articles and self-service wikis
- Support system upgrades, migrations, and technology rollouts
- Train and mentor Level 1 technicians
- Ensure compliance with IT policies, security standards, and data protection protocols
- Provide new-hire onboarding and offboarding support
Benefits
- Equity
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k) retirement plan
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Discounts and perks