Integration Operations Program Manager
Plaid offers a platform that enables applications to connect with users' bank accounts, facilitating a wide range of financial services. They provide tools for payments, personal finance management, credit, and more, serving clients like Moneybox, Western Union, and Affirm. Their core product is an API that provides access to a vast network of financial institutions, allowing developers to build financial products and services.
Funding
Projects
About Plaid
Plaid is a financial technology company that enables applications to connect with users' bank accounts. It allows consumers and businesses to interact with their bank accounts, check balances, and make payments through other financial technology applications. Plaid's network connects to over 12,000 financial institutions across 20 markets, serving a global user base of over 100 million. The company provides APIs for developers to build solutions for personal financial management, credit, payments, business finances, iGaming, and property management. Key products include Auth for account verification, Link for connecting accounts, Transactions for accessing financial data, Balance for real-time checks, Assets for verifying assets, and Identity for user verification. Plaid focuses on increasing conversion, fighting fraud, and providing clean, organized financial data for smarter underwriting and other financial services.
Skills
About the Role
You will be the operational owner for Plaid's integrations and migrations, coordinating across engineering, product, and partner teams to drive execution from planning through launch. You will also help scale Charged Access operations as the program grows and serve as the connective tissue between the NEA team and Support, ensuring priorities are aligned and joint initiatives stay on track. You'll build the artifacts, processes, and communication rhythms that give leaders and stakeholders a reliable source of truth on what's on track, what's at risk, and what needs attention.
Requirements
- 5+ years of experience in program management, technical operations, or a similar cross-functional operations role
- Proven track record running complex, multi-stakeholder programs with tight timelines
- Strong organizational skills and experience building program artifacts (timelines, trackers, risk logs)
- Excellent written and verbal communication; ability to translate technical details into clear narratives for different audiences
- Comfort with ambiguity and high-pressure environments
- Experience working closely with engineering teams
- Nice to have: technical background or experience with bank integrations, APIs, or financial infrastructure
- Nice to have: experience with migration programs
- Nice to have: familiarity with support operations partnerships
Responsibilities
- Own end-to-end operational governance for new bank integrations, integration upgrades, and PD3 migrations (~10–20 active at any time)
- Build and maintain master timelines, institution status trackers, risk/decision logs, and launch readiness checklists
- Drive structured risk, issue, and escalation management across integrations and migrations
- Provide regular, high-signal status updates to leadership
- Coordinate milestones, dependencies, and handoffs across Access, PD3/ProFound, DPR, and Data Access
- Help lead Charged Access operational coordination including project tracking, risk logs, and stakeholder follow-ups as the program scales
- Own the NEA–Support operational relationship: priority alignment, joint initiative tracking, and communication cadence
- Run retros after complex launches and fold learnings back into processes
- Design and govern repeatable processes for how integrations and migrations are scoped, planned, executed, and launched
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)