Delivery Manager, Self-Service
Xsolla is a video game commerce company that provides a suite of tools and services—including merchant of record payment processing, tax management, fraud prevention, compliance, refunds, dispute management, and end-user support—to help game developers and publishers launch, grow, and monetize their games globally. It serves video game developers, publishers, and studios of all sizes across global and regional markets.
About Xsolla
Xsolla connects the tools, systems, payments, and web shops used by the video games industry, positioning itself as a global merchant of record supporting over 1,000 payment methods and a cumulative audience of 50 million, with transaction fees around 5%. Its services include tax management, fraud monitoring and prevention, global and regional regulatory compliance, refund and dispute management, and end-user payment support. Xsolla's product lineup includes the Xsolla SDK for native in-app payments on side-loaded apps and alternative app stores, a Buy Button enabling link-out purchases from iOS mobile games in the U.S., and Web Shop for building customized, direct-to-consumer game storefronts. The company works with major gaming industry partners and clients such as Mytona, Ubisoft, MARVEL SNAP, and others, and highlights partner success stories, industry events, and its own culture and hiring initiatives on its site.
Skills
About the Role
You will drive execution of a growing partner platform program with new products launching in phases throughout the year. This is a two-phase role: during the build phase, you will coordinate delivery across Product, Engineering, Design, and Marketing to ship on schedule. Once products go live, you will run the operational backbone connecting each product to the teams supporting it. Reporting to the Business Accounts lead, you will sit at the center of one of Xsolla's core platform initiatives, owning delivery plans, stakeholder communication, operational coordination, and the feedback loop between product teams and partner departments.
Requirements
- 3+ years of program, project, or delivery management experience in a technology or platform organization
- Demonstrated experience managing cross-team dependencies and stakeholder communication in a multi-team or multi-product environment
- Proficiency with Jira and Confluence for tracking, reporting, and documentation
- Strong written and verbal communication, with experience producing status updates, meeting materials, and operational documentation
- Ability to work independently, manage competing priorities, and proactively identify and escalate issues
- Track record of establishing and improving operational processes
- Fluent English
Responsibilities
- Own the delivery plan and timeline for the program rollout across an expanding set of products and their landing experiences
- Maintain a current dependency map across Product, Engineering, Design, and Marketing; identify and escalate risks and blockers before they affect delivery
- Coordinate cross-functional launch readiness for each new product release
- Track progress in Jira and keep delivery status accurate and current
- Prepare and run recurring program meetings, distribute agendas in advance, capture action items, and follow them through to completion
- Publish a regular status update covering progress, upcoming launches, and active blockers
- Act as the primary point of contact for coordination questions across teams
- Maintain Confluence documentation for processes, decision logs, and launch playbooks
- Design and operate the collaboration framework connecting launched products with partner departments including intake, SLAs, and escalation paths
- Operate the request intake and tracking system, receive needs, route to owners, monitor progress
- Run regular syncs with key contacts across departments and resolve or escalate blockers
- Build and maintain operational playbooks so the model scales cleanly as the portfolio grows
- Capture feedback from product teams and product owners, route actionable items, and close the loop
- Synthesize recurring themes into input for product prioritization
- Track delivery and operational metrics and surface friction across the partner journey