Delivery Manager, Self-Service

Skills

About the Role

Xsolla is seeking a Delivery Manager to coordinate phased product delivery across Product, Engineering, Design, and Marketing, then operate the post-launch coordination model connecting products with supporting departments.

Requirements

• 3+ years of program, project, or delivery management experience in a technology or platform organization.
• Experience managing cross-team dependencies and stakeholder communication in multi-team or multi-product environments.
• Proficiency with Jira and Confluence.
• Strong written and verbal communication skills.
• Ability to work independently, manage competing priorities, and escalate issues proactively.
• Experience establishing and improving operational processes.
• Fluent English.

Responsibilities

• Own the delivery plan and rollout timeline across products and landing experiences.
• Maintain dependency maps and escalate risks and blockers.
• Coordinate cross-functional launch readiness.
• Track delivery progress in Jira.
• Run recurring program meetings and follow up on action items.
• Publish status updates covering progress, launches, and blockers.
• Serve as the primary coordination contact across teams.
• Maintain Confluence documentation, decision logs, and launch playbooks.
• Design and operate intake, SLA, and escalation frameworks.
• Manage request intake, routing, and progress tracking.
• Run department syncs and resolve or escalate blockers.
• Build scalable operational playbooks.
• Capture feedback and provide input for product prioritization.
• Track delivery and operational metrics and identify friction.