Integration Engineer Product Delivery & Customer Service
Skills
About the Role
You will own the technical onboarding of new partners from kickoff to production go live You will provide ongoing technical support for partners throughout their lifecycle You will integrate partner systems with the platform s API endpoints and on chain components You will run UAT and validate transactions and wallet operations You will collaborate with engineering product and commercial teams to ensure smooth technical delivery
Requirements
- 3+ years of experience in a technical support technical account management or integrations-focused role
- Strong understanding of REST APIs JSON and webhooks
- Hands on experience with API testing tools Postman Insomnia or similar
- Familiarity with blockchain concepts wallets transactions EVM basics and token standards ERC20
- Experience with blockchain analysis via explorers
- Understanding of account abstraction smart wallets MPC wallet infrastructure
- Experience with stablecoins payment rails or fintech crypto products background
- Experience using log management tools to investigate and debug issues
- Ability to explain complex technical concepts clearly to technical and non technical stakeholders
- Strong written and verbal communication skills in English Upper-Intermediate or higher
- Ownership mindset you care about results and long term partner success
- Ability to work independently prioritize effectively and stay focused on outcomes
Responsibilities
- End to end technical onboarding of new partners from kickoff to production go live across API and on chain touchpoints
- Act as the primary technical point of contact for partners supporting them with API documentation smart wallet integrations and blockchain queries
- Conduct UAT and certification checks to validate transaction flows wallet operations and compliance requirements
- Identify troubleshoot and resolve technical issues during integration including debugging API calls webhook failures and on chain transactions
- Maintain update and improve integration guides API documentation and technical runbooks
- Work closely with engineering product and commercial teams to align technical delivery with business objectives
Benefits
- Premium tariffs for product
- Semi remote work with flexible hours work from home or office
- Home office allowance
- Virtual share options scheme after the probation period
- Health insurance coverage after the probationary period
- Generous vacation policy 20 business days of paid leave
- Paid sick leave Birthday and Anniversary leave
- Length of Service Holidays
- Engaging in online events for learning and enjoyment
- PE accounting and support