Instructor and Customer Success Manager
Shield AI is a U.S. defense-technology company developing mission-autonomy software and autonomous aircraft for military and allied operations.
Funding history
Investors
About Shield AI
Founded in 2015, Shield AI builds Hivemind autonomy software and V-BAT and X-BAT aircraft for operations in contested, GPS- and communications-denied environments. Its current site also presents Aechelon synthetic-reality simulation and Vision Systems detection and tracking products.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead and mentor customer-training professionals and UAV instructors. You will develop and deliver classroom, simulator, flight, maintenance, and scenario-based training; manage operational resources and customer relationships; improve curricula and training outcomes; and support training events, product validation, and demonstrations.
Requirements
- Bachelor’s degree or equivalent education and relevant experience
- 5+ years of technical, aviation, military, or UAS training experience
- 2+ years leading instructors, training teams, or comparable operational teams
- Experience developing and delivering classroom, simulator, flight, maintenance, or scenario-based instruction
- Knowledge of UAS operations, flight and mission planning, aviation safety, and training operations
- Ability and willingness to travel internationally up to 50%, including extended periods
- Ukrainian fluency
- Written, verbal, presentation, and interpersonal communication skills
- Ability to communicate complex technical and operational information to audiences with varied experience
- Experience managing training events, resources, schedules, and customer requirements
Responsibilities
- Lead, develop, and mentor customer-training professionals and UAV instructors
- Establish team priorities, performance expectations, staffing plans, and development pathways
- Oversee classroom, simulator, flight, maintenance, and scenario-based training
- Develop and standardize curricula, lesson plans, scenarios, practical exercises, assessments, and documentation
- Maintain instructional standards through qualification, observation, coaching, certification, and evaluation
- Manage training records, instructor qualifications, materials, and program metrics
- Coordinate training schedules, aircraft, simulators, facilities, airspace, frequencies, and personnel
- Communicate with customers regarding training requirements, student progress, readiness, and outcomes
- Build customer relationships through engagement, refresher training, and utilization support
- Adapt training for varied technical abilities, backgrounds, cultures, and experience levels
- Support domestic and international training events and deliver instruction as needed
- Incorporate customer and instructor feedback into product and training improvements
- Support product validation, testing, field evaluations, and demonstrations
- Monitor training metrics and improve safety, consistency, scalability, and customer success
- Ensure compliance with policies, safety requirements, security procedures, aviation regulations, and customer expectations