Customer Success Manager
AnthropicVisit Anthropic website
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
San Francisco, United States
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will act as a strategic advisor to complex DACH customers, helping them select, adopt, and expand Claude products. You will manage customer success plans, usage optimization, change-management programs, quarterly reviews, and regional customer-success processes.
Requirements
- 6+ years of customer-facing experience in Customer Success, Consulting, Solutions Architecture, Solutions or Functional Consulting, Success Engineering, or similar roles
- Experience with consumption-based and seat-based business models
- Technical fluency in AI/ML concepts, API integrations, and software implementation patterns
- Experience explaining technical products to varied audiences
- Strategic growth-planning skills
- Project management skills
- German and English fluency
Responsibilities
- Build strategic relationships with DACH customer decision makers
- Guide customers on API, Claude for Enterprise, and Claude Code
- Drive usage planning and identify optimization opportunities
- Monitor consumption and seat-based product usage
- Communicate product roadmaps and represent customer feedback
- Quantify customer value through business outcomes, ROI, and impact metrics
- Identify new use cases and expansion opportunities
- Develop change-management and organizational-enablement programs
- Manage account plans, success plans, and Quarterly Business Reviews
- Develop EMEA-specific customer-success processes and playbooks
Benefits
- Visa sponsorship support
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours