Infrastructure Operations Operator Sauda
Nscale is a London-based, full-stack AI cloud and infrastructure company that provides GPU compute, managed AI services, orchestration software, data centers, and power infrastructure for AI training, fine-tuning, and inference.
Funding history
About Nscale
Nscale builds and operates vertically integrated AI infrastructure spanning software, GPU compute, networking, storage, purpose-built data centers, and power. Its active cloud platform offers self-service inference endpoints, fine-tuning, managed Kubernetes and Slurm, virtual machines, and GPU clusters.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will operate and monitor AI data centre infrastructure, troubleshoot hardware, software, and networking issues, and drive incidents through resolution. You will support customers, coordinate vendors and hardware break-fix work, mentor junior operators, maintain runbooks, improve operational workflows, and participate in shifts, on-call support, and travel.
Requirements
- Have 2+ years of data centre operations, infrastructure operations, or technical support experience
- Understand data centre operations, server hardware, and networking
- Diagnose and resolve complex technical problems
- Have experience with SLAs and service-management processes
- Support and mentor less experienced team members
- Have relevant technical certifications or equivalent practical experience
- Work shifts, participate in on-call rotations, and support extended hours when required
- Travel to other data centre locations when required
Responsibilities
- Support day-to-day AI data centre operations
- Monitor activities against service-level agreements
- Troubleshoot hardware, software, networking, and infrastructure issues
- Own complex operational problems through resolution
- Lead and support incident response and escalation
- Coordinate with engineering and infrastructure teams during incidents
- Contribute to root-cause analysis and preventative actions
- Handle advanced customer requests and technical escalations
- Mentor junior operators and share operational knowledge
- Coordinate hardware replacements, maintenance, and vendor support
- Create and maintain operational documentation and runbooks
- Improve workflows, processes, reliability, and consistency
Benefits
- Equity
- Human-first flexibility