Hospitality Specialist

19 hours agoLeadSalary: 80K - 95KNew York, USA Onsite Operations Jobs by William Blair & Company

Skills

Catering Communication Event Planning Expense Reporting Facility Management Hospitality Inventory Management Invoice Processing Meeting Planning Microsoft Office Office Administration Problem Solving Project Management Time Management Vendor Management

About the Role

You will serve as the primary contact for office hospitality services, including food and beverage procurement and meeting support for staff and clients. You will coordinate client and office-wide events, manage catering and conference-room services, maintain pantry inventory, support facilities tasks, process hospitality expenses, and work with vendors and internal service teams to ensure smooth office operations.

Requirements

Bachelor's degree and/or 5+ years of hospitality experience
Organizational, communication, and daily prioritization skills
Time management and project management skills
Working knowledge of Microsoft Office products
Verbal and written communication skills
Problem-solving and critical-thinking skills
Ability to work in a fast-paced environment

Responsibilities

Support internal customers during meeting and event planning
Order, set up, and break down catering for client meetings
Reset meeting rooms and ensure hospitality procedures are followed
Coordinate meeting and event execution with internal service teams
Support users of the conference room scheduling tool
Allocate invoices, submit expense reports, and ensure timely payment of hospitality expenses
Provide office administration, conference room, and general office services
Manage kitchen and pantry food and beverage inventory
Arrange maintenance and repairs
Respond to office services questions, issues, and special requests
Ensure outsourced staff meet service and staffing expectations
Maintain relationships with office management, employees, vendors, outsourcing firms, and corporate WREM staff
Plan and coordinate office-wide events with meeting planning and hospitality teams

Benefits

Discretionary annual bonus and/or commission-based incentives
Medical, dental, and vision coverage
Employer-paid short-term and long-term disability insurance
Employer-paid life insurance
401(k)
Profit sharing
Paid time off
Maven family and fertility benefit
Parental leave, including adoption, surrogacy, and foster placement
Voluntary benefits