Healthcare Team Lead - AHPRA Registered Nurse
AirTree Ventures is a network-powered venture capital firm backing Australian and New Zealand founders building iconic technology companies. It invests across stages from seed to growth and supports its portfolio through founder and operator networks, talent, press and customer introductions.
About AirTree Ventures
AirTree Ventures is a network-powered VC that backs Aussie and Kiwi founders, growing and supporting the ANZ startup ecosystem. It has invested in 140+ portfolio companies and 250+ founders, helping create over 19,000 jobs. The firm recently announced its Fund V, a $650m fund comprising a $250M Seed fund and a $400M Growth fund, to back founders from idea stage to becoming global household names. Beyond capital, AirTree runs programs such as Pioneer (for outlier women and gender-diverse people in tech) and Explorer (nurturing diverse angel investors), and publishes 'Open Source VC' content including company-building guides, templates, databases and interviews. Clients/portfolio companies include notable Australian startups such as Canva, Xplor, Kismet and Qwilr, reflecting a focus on early-stage to growth-stage technology founders in Australia and New Zealand.
Skills
About the Role
You'll sit at the intersection of clinical excellence, patient experience, and public advocacy in this unique leadership role in digital healthcare. You'll lead and develop the Sydney-based medical support team, setting the bar for clinical standards and creating an environment where your team can do their best work. You'll embed empathy into every decision, ensuring every improvement to the patient journey makes patients feel safe, clear, and supported. As the ultimate escalation point for complex patient enquiries across the Sydney HQ and offshore support teams, you'll work cross-functionally with clinical, operations, and product teams to identify risks and drive process improvements. You'll also contribute to clinical thought leadership by speaking at industry events, contributing to articles, and collaborating with the marketing team to create compelling patient-centred content.
Requirements
- Registered nurse (AHPRA) with 5+ years experience in a clinical or patient-facing role
- Proven experience leading and managing a clinical team, including performance management and professional development
- Previous experience in a telehealth environment and with GLP-1
- Skilled communicator able to navigate sensitive clinical and non-clinical conversations
- Strong clinical judgement and comfort being the final escalation point for complex or high-risk cases
- Natural problem-solver focused on systemic improvements
- Comfortable speaking in public and representing clinical philosophy externally
Responsibilities
- Lead and develop the Sydney-based medical support team
- Set the bar for clinical standards and care delivery
- Embed empathy into every decision affecting the patient journey
- Act as the ultimate escalation point for complex patient enquiries
- Work cross-functionally with clinical, operations, and product teams to identify risks
- Drive process improvements to ensure safe, high-quality care at scale
- Speak at industry events and contribute to articles
- Collaborate with the marketing team to create patient-centred content
- Translate complex clinical concepts into stories for patients and the community
Benefits
- Equity for everyone
- Learning budgets, conferences, certifications, peer shadowing
- Parental and miscarriage leave
- Whoop membership
- Employee Assistance Program
- Catered wellness talks and exercise classes
- Free barista coffees
- Funded social clubs and quarterly rooftop parties
- Personal days