Head of Workplace Services
Decagon is a conversational AI platform for enterprises to build, operate, and optimize customer-facing AI agents across voice, chat, email, SMS, and other channels.
Funding history
Investors
About Decagon
Decagon provides an AI concierge platform for customer experience teams. Its Agent Operating Procedures (AOPs) use natural-language workflows to define agent behavior, while the platform supports agent development, testing, analytics, and omnichannel deployment.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead global workplace strategy and operations. You will manage office leaders, real estate expansion projects, leases, brokers, vendors, budgets, build-outs, and office openings. You will set scalable workplace processes, maintain safety and compliance standards, and partner on facilities that support growth and performance.
Requirements
- Workplace operations
- Real estate
- Operations
- Multi-site expansion
- Office build-out
- Vendor management
- Project execution
- People leadership
- Global workplace operations
Responsibilities
- Lead and grow the Workplace team
- Set vision and scalable processes for global office operations
- Negotiate leases and manage brokers and vendors
- Oversee build-outs and office openings
- Manage workplace budgets and optimize real estate, operations, and vendor spend
- Maintain safety, compliance, and workplace standards
- Build consistent workplace programs and policies across locations
Benefits
- Medical, dental, and vision benefits for employees and their families
- Life insurance and disability benefits
- Retirement plan
- Parental leave
- Fertility and family-building benefits through Carrot
- Monthly wellness, lifestyle, and work-life balance stipend
- Daily office lunches and snacks
- Take-what-you-need vacation policy