Head of Regulated Industries Customer Success
AI safety and research company building reliable, interpretable, and steerable AI systems, including the Claude product family and developer platform.
Funding history
About Anthropic
Anthropic PBC develops frontier AI systems and deploys them through Claude products and the Claude Platform, with a stated focus on safety, interpretability, and steerability.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead, hire, and coach customer success managers serving regulated enterprise customers. You will own portfolio planning, forecasting, retention, expansion, customer health, and escalations; build repeatable success methods; and align sales, product, engineering, security, legal, and marketing around compliant deployments.
Requirements
- 10+ years in customer success, account management, or customer-facing roles
- 5+ years of front-line management experience
- 2+ years managing managers
- Experience leading success for regulated customers in financial services, healthcare, life sciences, or comparable sectors
- Experience building customer success teams in SaaS, API, or AI/ML companies
- Experience managing enterprise portfolios with multi-million-dollar annual contract values
- Understanding of consumption-based and seat-based business models
- Technical fluency with AI/ML deployment, data, and security considerations
- Knowledge of HIPAA, FDA, and healthcare data-security requirements
- Experience calculating ROI and driving customer business outcomes
Responsibilities
- Manage and develop Customer Success Managers for financial services and healthcare accounts
- Own hiring, onboarding, ramp design, and later management of team leads
- Coach teams on compliance, procurement, security, model-risk reviews, and value realization
- Drive expansion, adoption, customer health, retention, and customer satisfaction metrics
- Lead strategic customer engagements and escalations
- Build regulated-industry success frameworks, playbooks, templates, and reference architectures
- Align account strategy and handoffs with the sales organization
- Advocate for regulated customer needs with product, engineering, security, legal, and marketing
- Conduct one-on-ones, performance reviews, and career development planning
- Own portfolio planning, forecasting, renewal-risk mitigation, and consumption development
- Develop regulated customer case studies and references
- Champion responsible AI deployment practices
Benefits
- Visa sponsorship
- Optional equity donation matching
- Generous vacation
- Parental leave
- Flexible working hours