Head of IT Support & Workplace
Vivid is a European financial-services company offering digital business and personal accounts, cards, transfers, payment acceptance, and investment products. It serves freelancers, small and medium-sized businesses, enterprises, and individual customers.
Maintainer signals as of 8/14/2026
About Vivid
Vivid provides an all-in-one digital financial platform for companies, freelancers, and personal users. Its services include business accounts with multiple IBANs and sub-accounts, Visa cards and cashback, SEPA Instant and international payments, invoicing, bookkeeping integrations, payment links, POS terminals, and business travel tools. It also offers investment products such as interest accounts, model portfolios, and business brokerage for money market funds, ETFs, stocks, bonds, and crypto assets. Payment services are provided by Vivid Money S.A. in Luxembourg, while investment and crypto services are provided by Vivid Money B.V. in Amsterdam.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You lead employee-facing IT support, manage identity and device lifecycles, administer workplace SaaS tools, automate repetitive processes, govern employee AI tools, run access reviews, and maintain system runbooks across multiple countries and legal entities.
Requirements
- 4+ years of experience in IT support, corporate IT, or workplace IT
- 1+ year leading a team or support function
- Hands-on SSO/SAML, SCIM provisioning, group and role model administration
- Hands-on MDM for macOS
- Administration experience with Google Workspace, Slack, Atlassian, and a password manager
- Service desk experience with request catalogs, targets, and queue management
- Experience designing access models with Information Security and system owners
- Scripting or workflow automation experience
- Experience with HTTP and JSON
- People management experience
- Awareness of DORA, ISO 27001, and SOC 2
- Confident spoken and written English
Responsibilities
- Lead IT support through Jira Service Desk
- Manage IAM across Google Workspace, Slack, Atlassian, and internal tools
- Automate joiner-mover-leaver workflows
- Build and manage access models with Security
- Run periodic access reviews and retain audit artifacts
- Manage device lifecycles, MDM baselines, procurement, and returns
- Administer workplace SaaS settings, roles, and seats
- Automate repetitive IT tasks with AI tooling
- Roll out and govern employee AI tools
- Maintain system runbooks and ownership records
Benefits
- Hybrid work from the Berlin or Limassol office
- Learning and development budget
- Fully paid vacation and sick leave
- Sports compensation
