Head of IT Support & Workplace
Vivid Money Group is a European fintech providing personal and business financial services through digital accounts. Its offerings include payments, cards, cashback, interest accounts, international transfers, bookkeeping tools, and investment services for individuals, freelancers, companies, and enterprises.
Maintainer signals as of 8/23/2026
About Vivid Money Group
Vivid Money Group operates a digital financial platform serving individuals, freelancers, SMEs, and larger businesses across Europe. Its services include business and personal accounts, unlimited IBANs, Visa cards, cashback, SEPA and SWIFT transfers, international payments, online payment acceptance, invoicing, bookkeeping integrations, tax filing, business travel, and team spending controls. The group also provides interest accounts, model portfolios, brokerage services, stocks, ETFs, money market funds, and cryptocurrency services through regulated Vivid entities in Luxembourg and the Netherlands.
Skills
About the Role
Lead employee-facing IT support, manage identity and device lifecycles, administer workplace SaaS tools, automate repetitive processes, govern employee AI tools, run access reviews, and maintain system runbooks across multiple countries and legal entities.
Requirements
- 4+ years of experience in IT support, corporate IT, or workplace IT.
- 1+ year leading a team or support function.
- Hands-on SSO/SAML, SCIM provisioning, and group and role model administration.
- Hands-on MDM for macOS.
- Administration experience with Google Workspace, Slack, Atlassian, and a password manager.
- Service desk experience with request catalogs, targets, and queue management.
- Experience designing access models with Information Security and system owners.
- Scripting or workflow automation experience.
- Experience with HTTP and JSON.
- People management experience.
- Awareness of DORA, ISO 27001, and SOC 2.
- Confident spoken and written English.
Responsibilities
- Lead IT support through Jira Service Desk.
- Manage IAM across Google Workspace, Slack, Atlassian, and internal tools.
- Automate joiner-mover-leaver workflows.
- Build and manage access models with Security.
- Run periodic access reviews and retain audit artifacts.
- Manage device lifecycles, MDM baselines, procurement, and returns.
- Administer workplace SaaS settings, roles, and seats.
- Automate repetitive IT tasks with AI tooling.
- Roll out and govern employee AI tools.
- Maintain system runbooks and ownership records.
Benefits
- Hybrid work from the Berlin or Limassol office.
- Learning and development budget.
- Fully paid vacation and sick leave.
- Sports compensation.
- Real growth prospects and significant responsibility.