Head of GTM Ops
Braintrust is an active AI observability platform for teams building and operating production AI agents.
Funding history
About Braintrust
Braintrust provides tracing, evaluation, experimentation, and pattern-discovery tooling for AI agents. Teams can inspect agent traces, evaluate outputs with automated or human scoring, build datasets from production behavior, and gate releases against quality regressions.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will own Sales Ops and CS Ops as a business partner to both teams. You will analyze pipeline, conversion, retention and usage, build models and drive recommendations to execution, own the handoff from signed contract to billing, and define requirements for Salesforce, CPQ and CS workflows. You will also help prioritize and drive adoption of internal agents.
Requirements
- Experience owning Sales Ops or Revenue Ops at a growing B2B software company
- Deep work with CS and understanding of enterprise selling, onboarding, renewals and expansion
- Highly analytical with ability to build models
- Use of AI agents in own work
- Good product judgment for operations
- Understanding of usage-based business models
- Comfort with Salesforce, spreadsheets, CPQ, forecasting and approval workflows
Responsibilities
- Partner with Sales and CS leaders on business decisions
- Analyze pipeline, conversion, sales productivity, usage, retention and expansion
- Build models and drive recommendations through execution
- Own the GTM handoff from signed contract to billing
- Resolve gaps between contracts, Salesforce and billing records
- Provide visibility into usage against commitments and reliable inputs for Finance forecasting
- Define requirements and priorities for Salesforce, CPQ and CS workflows
- Prepare new products and pricing changes for the field
- Partner with GTM Engineering on internal agents, testing them and driving training and adoption
Benefits
- Medical, dental, and vision insurance
- Daily lunch, snacks, and beverages
- Flexible time off
- Competitive salary and equity
- Wifi & cellphone stipend
