Head of Customer Experience
AI platform for creating, deploying, and managing full-stack software through natural-language interaction.
Maintainer signals as of 9/25/2026
Funding history
About Lovable
Lovable lets people describe an idea in plain language and collaboratively build production-grade software. Its platform includes hosting, authentication, payments, integrations, security features, and deployment infrastructure.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
Own the end-to-end customer experience at Lovable, building an agentic-first CX function across Product, Engineering, and GTM. Lead support, incident response, onboarding, enterprise customer experience, social support, AI-powered support infrastructure, product feedback loops, and CX performance metrics.
Requirements
- 10+ years of experience, including at least 5 years in a Customer Experience leadership role.
- Experience building agentic support systems.
- Experience owning NRR, churn, CSAT, or expansion targets.
- Cross-functional experience across Product, Engineering, and GTM.
- Experience hiring, developing, and retaining CX managers and individual contributors across multiple time zones.
- Technical depth working within an engineering organization, contributing to product direction, and building tooling.
- Background in AI-native or developer tools companies.
- Experience scaling PLG support at high-growth technology companies.
- Experience contributing code or building internal tooling for support or CX infrastructure.
Responsibilities
- Own ticketed support, asynchronous support, incident response, and onboarding.
- Architect and build AI-powered support systems that resolve issues, surface product signals, and scale coverage.
- Turn customer feedback into structured input for Engineering and Product.
- Build dedicated support motions, office hours, and success touchpoints for enterprise customers.
- Own customer support presence and responses across Reddit, Discord, LinkedIn, and Twitter/X.
- Own and improve CSAT, resolution time, time-to-value, and NPS.
