Head of Client Success MENA
OpenFX helps financial institutions move money across borders with real-time settlement and transparent pricing through its FX infrastructure platform.
Funding history
About OpenFX
OpenFX helps financial institutions process cross-border payments through its real-time settlement network that bypasses traditional correspondent banking. Users can execute FX transactions, settle payments within 60 minutes, and access transparent pricing across currency pairs. OpenFX enables 24/7 money movement for remittance companies, neobanks, and payment providers seeking faster, cheaper international transfers.
Skills
Candidate Availability
Required and preferred rules are kept separate and reflect the wording in the original posting.
About the Role
You will lead client success in MENA while carrying accounts and building the regional function. You will analyze trading data, identify growth opportunities, create account strategies, onboard and support institutional clients, resolve trading and settlement issues, coordinate implementations, manage client feedback, and hire, coach, and develop the team.
Requirements
- 6 or more years in client-facing roles with financial services institutions
- 8 or more years of overall professional experience
- Understanding of FX markets, trading operations, and treasury workflows
- Experience analyzing trading data and producing actionable insights
- Track record of growing institutional relationships
- Based in Dubai with the right to work
- Willingness to travel across the GCC
Responsibilities
- Analyze client trading data for volume growth and cost-saving opportunities
- Create client reviews that present platform value and optimization opportunities
- Develop account growth strategies for FX flows and trading activity
- Build and hire the MENA client success team
- Set account-planning cadence, coverage models, and escalation paths
- Coach, develop, and manage team performance
- Carry accounts and handle client service requests while building the function
- Manage client ramping, technical integration, and training
- Resolve trading and settlement issues with internal teams
- Report on client health metrics and growth opportunities
- Collect client feedback for product and service improvement
- Manage institutional clients' day-to-day FX trading needs
- Monitor trading patterns, volumes, and pricing
Benefits
- Equity