Enablement Lead Builder

1 day agoSenior Tokyo, Japan Hybrid Customer Support Jobs by OpenAI

OpenAI

AI research and deployment company building and deploying frontier AI products, including ChatGPT, Codex, and its API platform.

Recently funded151 current maintainers88 active leads20 new active leads99 lead step-downs12 early lead departures

San Francisco, United States

Funding history

Funding roundExpanded revolving credit facilityNew investment ($110B)

Investors

Sam Altman Wells Fargo Nvidia Citi Reid Hoffman

Projects

RoiTrading Terminal

About OpenAI

OpenAI’s mission is to ensure artificial general intelligence benefits all of humanity. It consists of the nonprofit OpenAI Foundation and OpenAI Group, a public benefit corporation governed by the Foundation.

View jobs by OpenAI

Skills

Agent Ai Deployment Api Communication Customer Adoption Customer Training Evaluation Fine-Tuning Instructional Design Presentation Rag Technical Enablement

Candidate Availability

Hybrid · Tokyo · Required

Required and preferred rules are kept separate and reflect the wording in the original posting.

About the Role

You will lead customer training, workshops, briefings, and adoption programs across the customer lifecycle. You will create reusable training assets, help customers apply AI products in production, gather feedback, and connect technical capabilities to measurable business outcomes.

Requirements

4+ years of customer-facing or instructional experience with C-level and senior technical audiences
Presentation and communication skills for explaining technical concepts to senior audiences
Technical knowledge of coding, agents, APIs, production AI systems, RAG, evaluation strategies, fine-tuning, and tradeoffs
Experience leading technical training, API bootcamps, workshops, or enablement sessions
Ability to connect technical capabilities to business outcomes
Ability to adapt to live customer questions and changing priorities

Responsibilities

Own technical enablement for ChatGPT Enterprise, Codex, Agents, and API capabilities
Lead customer training from onboarding through expansion, optimization, and long-term adoption
Design and deliver onboarding sessions, advanced training, executive briefings, hackathons, and hands-on workshops
Drive activation, sustained usage, and business value through enablement and deployment programs
Partner with Sales, AI Success Engineers, Solutions Engineering, and Product teams on customer handoffs
Develop reusable training assets, playbooks, and best practices
Gather and synthesize customer feedback to inform product and program improvements

Benefits

Relocation assistance for new employees