GTM Systems Administrator, EMEA

Skills

About the Role

You will work across the GTM lifecycle, improving top-of-funnel systems such as lead sourcing, enrichment, scoring and routing, and configuring Zendesk and Customer Success tooling. You will contribute to Salesforce configuration, build AI agents and automations, integrate tools, create reporting, and maintain data quality and documentation.

Requirements

• 4-8+ years of experience in GTM Systems, RevOps, Growth Ops, Support Ops, or similar
• Strong proficiency in Salesforce and hands-on Zendesk administration, or deep expertise in one with ability to ramp fast on the other
• Hands-on experience with Clay and at least one major enrichment provider, and marketing automation platforms
• Demonstrated AI fluency using AI tools to build workflows and automate tasks
• Strong systems thinking to design and debug end-to-end data flows
• Collaborative, organized, documentation-oriented working style

Responsibilities

• Work across GTM Systems projects spanning top-of-funnel growth and support and customer success tooling
• Design and improve lead sourcing, enrichment, scoring and routing, building workflows in Clay and data providers
• Configure and optimize Zendesk and support adjacent CS platforms like Catalyst
• Contribute to Salesforce configuration including lead routing, scoring, lifecycle stages and automation
• Build and maintain AI agents, automations and workflows to eliminate manual admin work
• Integrate GTM and CS tools with the broader ecosystem and build reporting and dashboards
• Maintain data quality and compliance and document system architecture and processes